FAQs – Fitcore Performance

Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the Fitcore Performance family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

FitCore Performance offers free shipping on orders over $49.95.

For smaller orders, we charge a flat rate of $9.95 to ensure fast and reliable delivery.

We believe in keeping things clear what you see at checkout is exactly what you pay.

When will my order arrive?

Once your order is confirmed, it is processed and prepared for shipment within 1–3 business days.

Estimated delivery times:

• United States: 4–12 business days

• Australia: 8–15 business days

• Canada & New Zealand: 8–15 business days

Please note that delivery times may vary slightly depending on demand, location, and carrier delays.

You will receive a tracking number as soon as your order ships so you can monitor its progress.

How do I track my order?

As soon as your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.

This link allows you to monitor your delivery in real time from dispatch to arrival.

If you don’t see the email, please check your spam folder. Still missing it? Reach out to us and we’ll resend your tracking details promptly.

Help, I think my order is lost/hasn’t been delivered?

Although we aim to deliver within 7–15 business days, external carrier delays can occasionally occur.

If your tracking appears stalled or your order has not arrived within 20 business days, please reach out to us.

Our team will handle the investigation with the carrier on your behalf and ensure a fair resolution as quickly as possible.

We stand behind every FitCore Performance order.

Can I change my shipping address?

If your order hasn’t been shipped yet, there’s still a chance we can update your shipping address. Please contact us as soon as possible with the correct details so we can assist you.

Once an order has been dispatched, we are unable to guarantee address changes, as the shipment is already in transit with the carrier.

Please double-check your shipping information at checkout. We can only ship to the address provided, and FitCore Performance is not responsible for orders delivered to incorrectly entered addresses.

If you’re unsure whether your order has shipped, reach out to our support team and we’ll confirm the status for you.

Do you ship internationally?

Yes Fitcore Performance ships to selected international destinations.

We currently deliver to:

• United States

• Australia

• Canada

• New Zealand

Shipping rates and estimated delivery times are calculated at checkout based on your location.

If your country isn’t listed, feel free to contact our support team and we’ll let you know if delivery is available.

Are there any customs/import fees?

In the vast majority of cases, orders shipped to the United States, Australia, Canada, and New Zealand do not incur additional customs or import charges.

It is very rare for customers to be charged import duties. However, customs policies vary by country, and any duties or taxes imposed by local authorities are the responsibility of the customer.

If your order does incur a customs fee and you have any questions, please contact our support team and we’ll do our best to assist you.

Product Questions

Is the PulseBand Pro compatible with my device?

The Fitcore PulseBand Pro supports Bluetooth and ANT+ connectivity, making it compatible with most fitness apps, smartwatches, and cycling computers. Please check your device supports Bluetooth heart rate pairing before purchasing.

How does EMS technology work?

Fitcore EMS uses low-frequency electrical stimulation to activate targeted muscle groups during workouts. It is designed to complement your training routine.

What are Training Grips used for?

Fitcore Training Grips are designed to improve grip support and stability during heavy lifts and high-volume training.

They help reduce hand fatigue so you can focus on strength, not grip failure.

Key benefits:

• Protect palms from calluses and blisters

• Reduce skin tearing during pulling movements

• Improve grip stability on bars and handles

• Support heavier lifts without straps

• Increase confidence during deadlifts, pull-ups, rows, and lat pulldowns

• Provide a secure, non-slip hold

• Designed for durability and long-term performance use

Unlike traditional lifting straps, Training Grips allow natural hand positioning while still providing enhanced grip control.

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us for more information!

*Please note: This is subject to stock availability.

Can I send an order as a gift?

Yes you can ship any Fitcore Performance product directly to someone else.

Simply enter the recipient’s address as the shipping address and your own details as the billing address at checkout.

We do not include pricing information inside the package, and all receipts are sent digitally to the email used when placing the order.

Please note: We’re unable to include personalised gift messages at this time.

Are you stocked in any stores anywhere?

Nope, it’s just us! Our Fitcore Performance products are only available on our online store.

Returns & Exchanges

Do you have a returns policy?

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

Your return must be requested within 30 days of receiving your order.
The item must not have been marked as “Final Sale” or “Non-Returnable” at the time of purchase (unless faulty).
The item must be unused and in its original packaging, including any tags or accessories.

Before approving a return, we may request photos of the item to verify its condition.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• If returning part of a bundle, the original bundle pricing will no longer apply and refunds will be adjusted accordingly.

Once your return is received and inspected, we will notify you regarding approval of your refund.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Yes. You may return eligible items within 30 days of delivery for a refund.

To qualify for a return:

• The item must be unused and in “as new” condition

• All original packaging, tags, and accessories must be included

• The item must not have been marked “Final Sale” or “Non-Returnable” at the time of purchase

Please note:

• Not all products are eligible for return. Any exclusions will be clearly stated on the product page or at checkout.

• If returning part of a bundle, the original bundle pricing will no longer apply and refunds will be adjusted accordingly.

All returns must be approved before being sent back.

Do I have to pay for returns?

Customers are responsible for return shipping costs unless the product arrives faulty or incorrect.

All returns must be approved before being sent back. Fitcore Performance is not responsible for returns lost in transit, so we strongly recommend using a tracked shipping service.

How long does it take for my return/exchange to be processed?

Once your return is received and inspected, please allow 5–10 business days for it to be processed.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

You will receive a confirmation email once your return has been processed.

How long does it take for my refund to be processed?

After the refund has been issued, most banks and payment providers typically take an additional 3–10 business days to reflect the funds in your account, depending on your financial institution.

You’ll receive a confirmation email once your refund has been successfully processed.

Payment

How secure is your payment?

Your payment security is extremely important to us.

All transactions on the Fitcore Performance website are processed using secure, encrypted payment technology to protect your personal and financial information.

We do not store or have access to your full card details. Payments are handled through trusted and secure payment providers to ensure a safe checkout experience.

What payment types do you offer?

Fitcore Performance accepts the following secure payment methods:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

All payments are processed securely using encrypted checkout technology.

Do you have payment plan options?

At this time, we do not offer payment plans or instalment options.

All orders must be paid in full at checkout.

How do I use a discount code?

You can enter your discount code at checkout in the “Discount Code” field.

Once applied, your total will update automatically before completing your payment.

Please ensure the code is entered correctly, as discount codes cannot be applied after checkout is completed.

I forgot to use my discount code!

Discount codes must be applied at checkout and cannot be added once an order has been placed.

We recommend double-checking your cart before completing your purchase to ensure any active promotions are applied.

What currency is the store in?

Fitcore Performance automatically displays prices in your local currency based on your location.

Your payment will be processed in the currency shown at checkout. Any currency conversion fees are determined by your bank or card provider.

Contact Us

I have an issue with my order, what can I do?

You can contact Fitcore Performance by emailing our support team at:

fitcoreperformance@gmail.com

(Replace with your real email)

We aim to respond to all enquiries within 24–48 business hours.

I need to cancel or change my order!

Orders may be cancelled or modified only before they are processed for shipment.

If you need to make a change, contact our support team as soon as possible with your order details.

Once an order has been shipped, it cannot be cancelled or altered. In this case, you may request a return after delivery if eligible under our return policy.

How do I contact you?